How can I track my package once it has been shipped?
If your package was shipped via UPS, go to www.ups.com and enter your UPS Tracking number.
If your package was shipped via USPS or US Mail, please visit www.usps.com to track your package using your USPS tracking number.
What happens if an item is out of stock after I place my order?
If an item is out of stock, you will receive an e-mail that states when the item has an estimated in stock date. We understand this may cause an inconvenience and we may ship your order directly from the vendor to help speed up the process once the item becomes available.
Why haven't I received my order confirmation email yet?
Confirmation emails are sent out immediately upon the placement of an order to the email address provided during checkout. If you have never received an email from us, please check your spam filters or with your ISP to ensure that you are allowing email from our website. Also check your Junk or Bulk mail folder as sometimes the confirmation e-mail will end up there. To ensure you receive our correspondence, add our email address, "sales@allamericanswim.com", to your contact list or address book. If you haven't received a confirmation email after 24 hours of placing an order please contact one of our customer service reps to verify your order details.
How can I cancel an order?
Contact us immediately during business hours! Please note, once you submit the order we cannot guarantee we will be able to locate the order for cancellation. If sending an email, it is very important to put your order number and the words "CANCEL MY ORDER" in the subject line of the email. Once your order has been canceled you will receive a confirmation stating your order has been canceled.
Can I add or delete items from my order once it has been placed?
Contact us immediately during normal business hours. Please note that once you submit the order we cannot guarantee we will be able to locate the order to make any changes. If sending an email, it is very important to put your order number and the words "CHANGE TO MY ORDER" in the subject line of the email. This may delay the order up to 24 hours or one business day if an order needs any kind of change or alteration.
Can I place an order over the telephone?
Yes. Please note that the following information is required to place an order by phone:
1.Item number and quantity of each item
2.Billing and shipping information*
3.Credit card information
Is my credit card charged as soon as I place my order?
Yes, as this ensures that your product is saved for your order. In the unlikely event that an order has an out of stock item, you will be notified by e-mail with an update about your order.
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