The minimum order amount is $10. This amount does not include shipping costs, taxes, or fees.
How can I track my package once it has been shipped?
If your package was shipped via UPS, go to www.ups.com and enter UPS Tracking number.
If your package was shipped via USPS, please visit www.usps.com to track your package using your USPS tracking number.
What happens if an item is out of stock after I place my order?
If an item is out of stock, you will receive an e-mail that states when the item has an estimated in stock date. We understand this may cause an inconvenience and we may ship your order directly from the vendor to help speed up the process once the item becomes available.
Why haven't I received my order confirmation email yet?
Confirmation emails are sent out immediately upon the placement of an order to the email address provided during checkout. If you have never received an email from us, please check your spam filters or with your ISP to ensure that you are allowing email from our website. Also check your Junk or Bulk mail folder as sometimes the confirmation email will end up there. To ensure you receive our correspondence, add our email address, "sales@allamericanswim.com", to your contact list or address book. If you haven't received a confirmation email after 24 hours of placing an order please contact one of our customer service reps to verify your order details.
How can I cancel an order?
Contact us immediately during business hours! Please note, once you submit the order we cannot guarantee we will be able to locate the order for cancellation. If sending an email, it is very important to put your order number and the words "CANCEL MY ORDER" in the subject line of the email. Once your order has been canceled you will receive a confirmation stating your order has been canceled.
Can I add or delete items from my order once it has been placed?
Contact us immediately during business hours! Please note that once you submit the order we cannot guarantee we will be able to locate the order to make any changes. If sending an email, it is very important to put your order number and the words "CHANGE TO MY ORDER" in the subject line of the email.
Can I place an order over the telephone?
Yes. Please note that the following information is required to place an order by phone:
1.Item number and quantity of each item
2.Billing and shipping information*
3.Credit card information
* IMPORTANT: FREE SHIPPING OFFER DOES NOT APPLY TO PHONE ORDERS AND THE PRICES ON THE WEBSITE ARE FOR INTERNET ORDERS ONLY. PHONE ORDERS ARE CHARGED THE SUGGESTED RETAIL PRICE NOT THE INTERNET PRICE!
Can I get an order sent faster than regular ground shipping?
Yes.All you need to do is write in the comments section of your order that you would like the item to be shipped another way and we will contact you if there is any back order issues.Keep in mind selecting Custom Table Rate shipping does not mean you are getting any faster shipping.
How much is the cost of Next Day Air, 2nd Day Air Shipping?
That depends on the item you are selecting and the location we are shipping your item to.Please either give us a call or e-mail us for a direct shipping quote and we will get you the exact amount your shipping cost will be.
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