2. Securely package the item(s) to be returned. Items received damaged due to improper packaging, by the customer, will not be eligible for a refund.

3. Return your package to us using the mail carrier of your choice. We recommend using a carrier that provides a package tracking number.

4. You may also refuse your package upon delivery. However, standard return shipping rates will apply to all refused packages.

Please Note:

· Shipping charges are not reimbursable.

· Return shipment charges for refused packages will be deducted from your refund.

· All returns will be credited to the original form of payment.

· If you are receiving a credit card refund, please allow up to two billing cycles for your credit to appear.

· Please return merchandise within 30 days of receipt to ensure proper credit.

· We cannot accept opened or used merchandise. Merchandise must have the original tag(s) still attached.

· Not all products qualify for a refund. Unaccepted items will require return shipping to be paid by customer. All clearance and grab suits do not qualify for return.

· Shipping charges will be applied to orders which receive free shipping and the returned items cause the order total to fall below the free shipping amount.

· Any item that is worn in the water is no longer available to be returned for any reason unless there is a manufacturer defect.

· Goggles can not be returned for broken straps.

· Any logoed items or embroidered items can not be returned for any reason other than manufacturers defect. This is for exchange only and for the same EXACT product, no exceptions.

· Championship suits or Technical suits that are returned will be examined to ensure that it was in fact defective and not user error. If it was found to be user error, no refund will be issued.

· NO Restocking fee is charged for returned items with prior notification.

· Any items returned with no prior notification WILL be charged a restocking fee of 20%.

Send returns to:

All American Swim Supply

614 Thompson St

Florence, AL 35630

Attn: Returns

What is the minimum order amount?

The minimum order amount is $10. This amount does not include shipping costs, taxes, or fees.

How can I track my package once it has been shipped?

If your package was shipped via UPS, go to www.ups.com and enter UPS Tracking number.

If your package was shipped via USPS, please visit http://www.usps.com/ to track your package using your USPS tracking number.

What happens if an item becomes out of stock after I place my order?

Sometimes the availability of the items in your order may change while we are processing your order. Because we understand that fast delivery of your swimming products is very important to you and your child, we sometimes will ship your order as is and refund you for the cost of the out of stock items.

All corrections to your order due to out of stock merchandise will be noted on the invoice inside your box.

Why haven't I received my order confirmation email yet?

Confirmation emails are sent out immediately upon the placement of an order to the email address provided during checkout. If you have never received an email from us, please check your spam filters or with your ISP to ensure that you are allowing email from our website. Also check your Junk or Bulk mail folder as sometimes the confirmation email will end up there. To ensure you receive our correspondence, add our email address, "sales@allamericanswim.com", to your contact list or address book. If you haven't received a confirmation email after 24 hours of placing an order please contact one of our customer service reps to verify your order details.

How can I cancel an order?

Contact us immediately during business hours! Please note, once you submit the order we cannot guarantee we will be able to locate the order for cancellation. If sending an email, it is very important to put your order number and the words "CANCEL MY ORDER" in the subject line of the email. Once your order has been cancelled you will receive a confirmation stating your order has been cancelled.

Can I add or delete items from my order once it has been placed?

Contact us immediately during business hours! Please note that once you submit the order we cannot guarantee we will be able to locate the order to make any changes. If sending an email, it is very important to put your order number and the words "CHANGE TO MY ORDER" in the subject line of the email.

Can I place an order over the telephone?

Yes. Please note that the following information is required to place an order by phone:

1. Item number and quantity of each item

2. Billing and shipping information*

3. Credit card information

* IMPORTANT: FREE SHIPPING OFFER DOES NOT APPLY TO PHONE ORDERS AND THE PRICES ON THE WEBSITE ARE FOR INTERNET ORDERS ONLY. PHONE ORDERS ARE CHARGED THE SUGGESTED RETAIL PRICE NOT THE INTERNET PRICE!

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