Please follow these steps to return an item for a refund or exchange.

1. Contact us either by e-mail sales@allamericanswim.com or call us at (800) 552-7946.

Note: Please allow up to 1 business day for a response by e-mail due to possible swim meets, holidays, or other unplanned events.

2. Securely package the item(s) to be returned. Items received damaged due to improper packaging, by the customer, will not be eligible for a refund.

3. Return your package to us using the mail carrier of your choice. We recommend using a carrier that provides a package tracking number.

4. You may also refuse your package upon delivery. However, standard return shipping rates will apply to all refused packages.

Please Note:

·         Shipping charges are not reimbursable.

·         Return shipment charges for refused packages will be deducted from your refund.

·         All returns will be credited to the original form of payment.

·         If you are receiving a credit card refund, please allow up to two billing cycles for your credit to appear.

·         Please return merchandise within 30 days of receipt to ensure proper credit.

·         We cannot accept opened or used merchandise. Merchandise must have the original tag(s) still attached.

·         Not all products qualify for a refund. Unaccepted items will require return shipping to be paid by customer. All clearance and grab suits do not qualify for return.

·         Shipping charges will be applied to orders which receive free shipping and the returned items cause the order total to fall below the free shipping amount.

·         Any item that is worn in the water is no longer available to be returned for any reason unless there is a manufacturer defect.

·         Goggles can not be returned for broken straps.

·         Any logoed items or embroidered items can not be returned for any reason other than manufacturers defect.  This is for exchange only and for the same EXACT product, no exceptions.

·         Championship suits or Technical suits that are returned will be examined to ensure that it was in fact defective and not user error. If it was found to be user error, no refund will be issued.

·        NO Restocking fee is charged for returned items with prior notification.

·         Any items returned with no prior notification WILL be charged a restocking fee of 20%.

Send returns to:

All American Swim Supply

614 Thompson St

Florence, AL 35630

Attn: Returns