PRICES

All American Swim Supply reserves the right to correct website mistakes and update pricing without prior notice.  Sales tax will be applied to Alabama customers unless a tax exempt number is on file with us prior to your order being placed.

DELIVERY

All orders are usually processed within 1 business day of placing the order.  You will receive an e-mail stating that we have received your order and it is processing.  Please make sure a valid e-mail address is entered.  If for any reason you did not receive an e-mail confirmation, please check your spam or junkmail filter to make sure that allamericanswim.com is not blocked. 

All orders are subject to availability of merchandise.  If an item is backordered, you will receive an e-mail stating which item(s) are backordered.  Some items may ship directly from one of our manufactuers.  If this is the case the e-mail you receive will state this.  Back orders can take anywhere from 5-10 business days. 

All items are shipped Ground delivery.  If you would like a product shipped a different method, please specify in the comments section and we will contacting you either by phone or e-mail.  Packages weighing 13 oz or below will ship USPS (United States Postal Service) First Class mail.  Packages weighing over 13 oz will ship either USPS Priority Mail or UPS, which ever is cheaper.

Packages shipping to Alaska, Hawaii, Puerto Rico, US Virgin Islands, Military APO/FPO Boxes and all International Orders ship USPS. 

INTERNATIONAL SHIPPING

Orders outside of the United States will have the shipping amount adjusted based on weight and the size of the package used to ship your order.  Orders take 2-3 business weeks to arrive.

Due to cirmcumstances beyond our control we no longer ship orders to South America.

RETURN POLICY 

All returns require prior authorization before shipping, either by phone (800) 552-7946 or by e-mail sales@allamericanswim.com.  Merchandise returned for exchange or refund must be returned within 30 days of receipt date.  Returned goods must be in the ORIGINAL and UNUSED condition.  Be sure to try everything on to ensure proper fit.  Once items have been WORN, ALTERED, PERSONALIZED, or LAUNDERED they cannot be returned. Goggles and Fins are can not be returned after being worn in the water.  Goggles cannot be returned due to broken straps. 

A 10% restocking will be added to returns that are not exchanged.  (20% restocking fee on pool equipment).  Items that are exchanged are subject to an additional shipping charge.  Items returned for a refund that had free shipping will have the shipping amount taken out of the original order.  

Any item that has been given a return authorization number needs to be returned with 30 days otherwise the item will be sent back to you and your sale will be final. 

Grab Bag suits, Practice Suits, Discontinued, Discounted, or Clearance Items may not be returned for any reason other than if the item was defective. 

Refunds can take 30-60 days to be processed. 

CUSTOM ITEMS MAY NOT BE RETURNED. Custom items include embroidered or silk screened with an organizations name, team name, or swimmer/athlete name.

All returns are the responsibility of the customer; therefore protect yourself against loss of returns by sending insured mail or insured UPS.

CHARGE ACCOUNTS

Swim Teams, High Schools, Universities, and other institutions may apply for a charge account billed on a net 30 day basis; teams that carry a balance over 30 days will be subject to a 1.5% per month finance charge.

TEAM ACCOUNT 

Team accounts are eligible for team pricing when 12+ of an item is ordered on the initial order.  Teams ordering 3+ additional suits after the original order will receive team + 10% pricing.  Individual suits orders will be billed at full retail unless your team has a current All American Swim Supply Team Contract.  Team accounts can be established by Institutions, Municipalities, Government Purchasing agents, and Swim Associations. Team Account terms are Net 30 and will be charged 1.5% per month late fee when not paid within 30 days. Organizations desiring credit terms will be required to complete a credit application to qualify for net 30 terms or must have a Government Purchase Order.  Shipping charges will be added to invoice per the terms of our shipping policy.