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Order Questions


How can I return an item?

Please follow these steps to return an item for a refund:

1. E-mail us at returns@allamericanswim.com or call us at (800) 552-7946 to obtain a return authorization number.

2. Securely package the item(s) to be returned. Items received damaged due to improper packaging, by the customer, will not be eligible for a refund.

3. Return your package to us using either UPS, Fed Ex Or US Postal Service.  We recommend using a carrier that provides a package tracking number as we are not responsibile for lost packages.  Any international shipment we are not responsible for any custom or duty charges.

4. You may also refuse your package upon delivery. However, standard delivery return shipping rates will apply to all refused packages.
 

Please Note:

  • Personalized products may not be returned for refund or exchange credit unless it is defective of which the same exact item will be shipped.  This is only for the first 30 days.

  • Shipping charges are not reimbursable.

  • Return shipment charges for refused packages will be deducted from your refund.

  • All returns will be credited to the original form of payment.

  • If you are receiving a credit card refund, please allow up to two billing cycles for your credit to appear.

  • Please return merchandise within 30 days of receipt to ensure proper credit.

  • We cannot accept opened or used merchandise. Merchandise must be in original packaging.

  • Not all products/situations qualify for a refund. Unaccepted items will require return shipping to be paid by customer.

  • Shipping charges will be applied to orders which receive free shipping and the returned items cause the order total to fall below the free shipping amount.

  • Clearance items can be exchanged for anything on our website, but please note if you are seeking a refund there is a 25% restocking fee.

Please send returns to:

All American Swim Supply

239 County Road 30

Florence, AL 35634


What is the minimum order amount?

There is NO minimum order amount at All American Swim Supply. Buy as much, or as little, as you want.


What happens if an item becomes out of stock after I place my order?

Sometimes the availability of the items in your order may change while we are processing your order. Because we understand that fast delivery of your order is very important to you, we will contact you either with a phone call or e-mail. 

All corrections to your order due to out of stock merchandise will be noted on the invoice inside your box.


Why haven't I received my order confirmation email yet?

Confirmation emails are sent out immediately upon the placement of an order to the email address provided during checkout. If you have never received an email from us, please check your spam filters or with your ISP to ensure that you are allowing email from our website. Also check your Junk or Bulk mail folder as sometimes the confirmation email will end up there. To ensure you receive our correspondence, add our email address to your contact list or address book. If you haven't received a confirmation email after 24 hours of placing an order please contact one of our customer service reps to verify your order details.


How can I cancel an order?

Contact us immediately during business hours! Please note, once you submit the order we cannot guarantee we will be able to locate the order for cancellation. If sending an email, it is very important to put your order number and the words "CANCEL MY ORDER" in the subject line of the email. A customer care representative will respond during business hours.


Can I add or delete items from my order once it has been placed?

Contact us immediately during business hours! Please note that once you submit the order we cannot guarantee we will be able to locate the order to make any changes. If sending an email, it is very important to put your order number and the words "CHANGE TO MY ORDER" in the subject line of the email.  A customer care representative will respond during business hours.


What if something is missing from my order?

Sometimes the availability of the items in your order may change while we are processing your order. Because we understand that fast delivery of your order is very important to you, we sometimes will ship your order as is and refund you for the cost of the out of stock items.

All corrections to your order due to out of stock merchandise will be noted on the invoice inside your box.

If there WAS NOT a notice in the box regarding missing items

On very rare occasions, both an order puller and packer will not notice an item missing in an order. It is also possible that the shipping department did not place the out of stock notice in the box or that the box opened in transit and items fell out.

If sending an email, it is important to put your order number and the words "ITEM MISSING From Package" in the subject line of the email.

Please tell us the condition of the box when it arrived, especially any visible damage to the box or apparent re-taping, and what was missing from the order.  A customer care representative will respond during business hours.

*Note: All claims of damage or shortage must be reported within 3 days of your receipt of the shipment.  Claims reported after 3 days will not be allowed.


What if I receive the wrong item?

Should you receive the wrong item (an item different from what is on your order), we will provide one of the following:

  • We can reship the correct item. Please note, all reshipments are sent via USPS.
  • If we are unable to make your requested date, or we are currently out of stock of the item, we can refund your card for the item.
  • If we are currently out of stock on the item and you would prefer an alternate item of the same value, we are happy to swap the item out. As long as we have enough time to make your requested date.

However, you must return the product if we request and this must be received by us within 10 days. You will not be charged any additional shipping or handling fees for replacement shipments. If we request that you return the product, we will provide you with directions for doing so.

Email Customer Support:

When notifying customer service by email, it is important to put your order number and the words "received wrong item" in the subject line of the email. List which items are wrong and the also tell us which product you should have received. Also tell us any changes in your requested date and the best way to contact you during business hours. A customer care representative will respond within hours. .

*Note: All claims must be reported within 3 days of your receipt of the shipment.  Claims reported after 3 days will not be allowed.

Color Changed

Please note from time to time, a vendor of ours may change the color of an item and the image supplied on the website may not be up to date.  We try to update these images, but understand it is not our intention to send a different color.


What is the expected delivery date of an out of stock item?

The expected availability date, listed on out of stock items, is an approximate date that our suppliers expect to deliver the product to our facility. The expected availability date is not a guaranteed in stock date and may vary depending on when the shipment arrives and is checked into our inventory control system. The actual in stock date could be before or after the Expected Availability date listed on the website.

Occasionally some items will not have an expected availability date. The website is updated daily with the most current information available from our suppliers. Our customer service representatives do not have any additional information about the availability of item. Please check the website for the most current status of an item.

As soon as items are checked into our inventory control system they are available for purchase on our website.


Can I place a back order for an out of stock item?

Due to the quickness and efficiency of our processing center we do not have a back order system. Therefore, we are not able to add anything to your order that is currently out of stock, nor can we hold an order until an out of stock item becomes available.

We understand that fast delivery of your order is important to you. As a result we have streamlined our processing center to facilitate rapid order processing. This allows us to quickly and efficiently process and ship orders.

Please note the following:

  • Out of stock items cannot be purchased until they become in stock.
  • Recently in stock items cannot be added to current or shipped orders.
  • Shipping costs cannot be waived on new orders of recently in stock items. They are new orders and are shipped separately from previous orders.